5 Reasons Why Doing Rescues as an Amazon Delivery Driver Aren't So Bad

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Introduction

Being an Amazon delivery driver comes with its own unique set of challenges and responsibilities. One of these responsibilities is performing rescues, which involves delivering packages that were previously undeliverable for various reasons (including drivers doing the least). While some may view rescues as an inconvenience, there are several reasons why doing rescues as an Amazon delivery driver can be a positive experience. In this article, we will explore five reasons why doing rescues as an Amazon delivery driver isn't so bad.

1. Opportunity to Make a Difference

Performing rescues as an Amazon delivery driver provides an opportunity to make a positive impact on customers' lives. Yes, this may seem like the last thought on your mind when you've finished your route and are excited to check out, clock out, and go home. And then, dispatch calls and asks you to do a rescue. Worse feeling ever.

However, by successfully delivering a package that was initially undeliverable, you can bring joy and satisfaction to the customer who may have been eagerly waiting for their order. Sometimes customers have been waiting all day and anticipating their package(s). And when you arrive to deliver, they are a ball of happiness, and very appreciative.

Quick story: I had to do a rescue during a time when I was beat for the day (exhausted). The driver that needed rescue worked slowly and had a ton left over packages. It was roughly 9:30 pm. I had a tough route myself, prior. I was not in any mood to travel however many minutes to rescue this guy (taking two or three bags off of his route). Unfortunately, I didn't have anywhere special to go that could've gotten me out of the rescue (babysitter or anniversary).

After receiving the packages, I proceeded to deliver them to customers. It was my good fortune that one of the customers opened her door (with a smile) and was very nice to me. I appreciate the pleasant feeling that she shared. She smiled brightly and an incredible mood reflected (after 9:30 p.m.). The woman then proceeded to tell me that she wanted to give me something: A gift card for $25 that I could spend on practically anything (Mastercard logo).

Not only do I get hourly pay, and perhaps OT for doing this rescue, but I just made an additional $25.

I think the fact that I was working so late, doing tough work (not quitting) to deliver her packages to her doorstep, she appreciated it greatly.

2. Enhanced Problem-Solving Skills

Rescues often require drivers to think creatively and find alternative solutions to deliver packages. This process enhances problem-solving skills and encourages drivers to think outside the box.

When you are aching from a long day to go home, get some rest, and see your family, you'll do whatever it takes (within good standards) to complete your rescue with the best efficiency possible. Under pressure, you'll likely discover skills in you that you didn't realize you had.

You'll find creative and safe hiding spots for packages. You may even call more customers than normal to communicate delivery conveniences (including gaining more instructions to best perform under the circumstances).

Each rescue presents a unique challenge that allows drivers to develop their problem-solving abilities to perform optimally.

3. Building Customer Relationships

Performing rescues can help build stronger relationships with customers. When customers experience difficulties receiving their packages, a successful rescue can demonstrate the driver's dedication and commitment to customer satisfaction.

This positive interaction can lead to increased trust and loyalty, resulting in improved customer relationships. Additionally, customers who have had their packages successfully rescued are more likely to leave positive reviews and enhance the driver.

We should very well know that customer reviews can gain us increased power to refuse rescues as they come along. If we are doing great work, management will acknowledge. They'll then take pride in us representing their DSP. The respect level for us will rise which would then gain support from dispatch for our lives outside of Amazon.

Example: I did such a great job for Amazon and never complained about a rescue while working for them. When it came time for me to get myself together (spiritually) they supported it.

I let them know that Wednesdays were dedicated to church. I would run like the wind to complete my route by 6:00 pm so that I could make it home, shower, and change to be at church by 7:00 pm. So, in this respect that they had for me, I was able to decline any rescues requested (on Wednesdays) with no issues.

The better we do as a team, the more perks we can get and the higher ratings for the DSP as a whole. We all have to be on board when it comes to getting as many positive reviews as we can. The more rescues we complete, the better chances we have of earning those outstanding customer reviews.

4. Exploring New Areas

Rescues often involve delivering packages to locations that drivers may not have visited before. This provides an opportunity to explore new areas and discover hidden gems within the community. As an Amazon delivery driver, you have the chance to become familiar with different neighborhoods, landmarks, and local businesses. This can be an enriching experience that broadens your knowledge of the area and allows you to appreciate the diversity of the communities you serve.

The new areas that you're delivering to during your rescue could be a future delivery location for you. And because you have experience now, during that new route, you don't have to feel totally perplexed.

In addition, we may end up servicing (during a rescue) a neighborhood that we've delivered to before. The more experience we have in certain locations, the easier our route can be next time. If we know how to maneuver a certain area more effectively, we can cut our upcoming routes' time by an hour or so, hopefully.

5. Developing Time Management Skills

Rescues require efficient time management to ensure that packages are delivered promptly. As an Amazon delivery driver, you will learn to prioritize rescues alongside your regular deliveries, optimizing your route and schedule to accommodate these additional stops. This experience enhances your time management skills, helping you to become more organized and productive in your daily tasks. The ability to effectively manage your time is a valuable skill that can benefit you both personally and professionally.

If we can learn how to organize our packages better and utilize the"Rabbit" differently to become more efficient as we spend more time doing rescues, you better believe rescues are paying off.

Maybe your next shift you'll finish significally sooner. What a joy! And in addition, dispatch doesn't call you for a rescue. Isn't that something? The sun is still shining and you're in your personal car heading home.

Conclusion

While performing rescues as an Amazon delivery driver may initially seem like a challenge, it is important to recognize the positive aspects of this responsibility. From the opportunity to make a difference in customers' lives to the development of problem-solving and time management skills, there are several reasons why doing rescues as an Amazon delivery driver isn't so bad. Embracing these opportunities can lead to personal growth, improved customer relationships, and a more fulfilling career as an Amazon delivery driver.

Side note: Control negative thoughts associated with bad feelings of having to do a rescue even after doing a 160-stop route. You can do it.